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We work with many warehouses and companies. Each of which has their own policies about shipping and returns. Please contact us right a way if your products are damaged and contact the carrier. Please inspect all shipments carefully upon receipt from the delivery provider (truck, UPS,FEDEX, ETC.). In order to provide the correct parts and or credit due, you must notify us within 1 working days. Any claims of shortage after 1 working days may not be honored. The following are the various policies, please follow all instructions properly to void delays.
Keystone Return Policy
RETURN INSTRUCTIONS
Customer friendly return policy
Within 30 days of purchase, you may return any defective, damaged, or mis-shipped part. Any returns due to customer error are subject to a restocking charge. All return freight charges are the responsibility of the customer. If part is defective, please put specific details in the Customer Comments section.
You must first call the phone number on the packing slip. A return label will be mailed to you. Then send this completed form with the product you are returning to ensure timely processing. Attach package return label to the outside of the box. Labeling and package pickup instructions can be found on the back of the label. Please remember to clearly print the company name from the Packing Slip in the "Company" box on the return label.
Remember, Please Call Before Returning Any Merchandise - (see number on front of packing slip)
Return Policy
To ensure proper and timely credit, an MRA # is required for all returns. Any returns without an MRA # may not get processed.
The product must be returned within 30 days of purchase.
The shipments of all returns that are not the fault of Keystone Automotive are the responsibility of the consumer. A PRP label will not be issued.
All returns that are not the fault of Keystone Automotive are subject to a 15% restocking fee.
Upon receipt of the product, account will be credited (less the restocking fee in applicable situations).
IT IS THE POLICY OF KEYSTONE AUTOMOTIVE NOT TO ACCEPT PACKAGES BEING DELIVERED BY DHL.
Returns not subject to shipping charges and restocking fees are:
Defective items (subject to verification)
Incorrectly shipped items.
Incorrect part number as reported by the eKeystone catalog program.
Items damaged in shipping.
Return Procedure:
If a consumer wishes to return a product, they must do the following:
Call your phone number on the packing slip to inform you of the product return and request return label. A return label (PRP label) can only be requested if the part is being returned due to the fault of Keystone Automotive, otherwise the consumer is responsible for the return shipment.
Properly re-package the item to be returned.
The following only apply to returns that are the fault of Keystone Automotive:
Follow the instructions on the back of the FedEx return label.
Attach the FedEx return label to the outside of the box.
Contact FedEx for pickup by following the instructions on the label backing.
Please inform the consumer to fill out the return form completely, including comments, and
return it with the package along with the MRA. Please do not have the consumer contact Keystone directly.
For returns that are the fault of Keystone Automotive, a PRP label will be emailed to the consumer within 1-2 business days.
For returns that are not the fault of Keystone Automotive, an MRA# will be provided to you. It is your responsibility to advise your customer to write that MRA# on the return package to ensure proper credit.
Special Order Return Policy
1. Any item that is not a regular stocking item at the time of order is considered a special order.
2. Since Keystone has limited recourse with the vendors for return of special orders due to their non stocking nature, there are No regular Returns on Special Orders.
3. In the event a special situation exists, like a true defect, a claim can be made and will be reviewed on a case by case basis. Any claim for defective product will be reviewed upon return with final determination as to actual defective status being made upon inspection.
TransAmerican
New returns are defined as product purchased from Transamerican Wholesale within the previous 12 months that are received by us in undamaged and salable condition. The customer is responsible for all shipping costs unless prior arrangements are made.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. Some manufacturers require the customer to contact them before an RGA can be issued. Credit issued for tires, batteries or other wear items will be pro-rated based on usage and the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for defective product.
Ineligible Items:
Special ordered product
Electrical items
Replacement components
Discontinued items
Tire Chains
If your return is to be picked up by a Transamerican driver please make a copy of the RGA for the driver to sign and keep it for your records. This copy, if signed and filled out by the driver, is your proof of return.
All returned product is assumed to be in new and salable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
Product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of Transamerican Wholesale.
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